Frequently Asked Questions
Everything you need to know about caring for your sneakers and shopping with Reshoevn8r.
What is the standard shipping time for domestic orders?
Orders are typically processed within 1-2 business days. Once shipped, standard domestic delivery takes approximately 3-5 business days depending on your location.
Can I use Reshoevn8r products on delicate materials like suede and nubuck?
Yes, our products are designed to be safe on most materials. However, for suede and nubuck, we specifically recommend using our Suede Kit and Horsehair Brush to prevent water damage or texture changes.
What is your return policy for cleaning kits and solutions?
We offer a 30-day return policy for unused and unopened products. If you are not satisfied with your purchase, please contact our support team to initiate a return or exchange.
Are your cleaning solutions eco-friendly and safe for the environment?
Absolutely. Our signature cleaning solution is made from 100% natural ingredients, including coconut and jojoba oils, making it biodegradable and non-toxic.
Do you offer international shipping?
Yes, Reshoevn8r ships worldwide. International shipping rates and delivery times vary by country and are calculated at checkout. Please note that customs duties may apply.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and buy-now-pay-later options like Afterpay for eligible customers.